Returns & Refund Policy

At Squishtique, we want you to absolutely love your squishies! ♡

We carefully check and package every order before it leaves us. If something isn't quite right with your order, please get in touch and we'll do our best to help.

Change of Mind

We do not offer returns or refunds simply because you have changed your mind, ordered the wrong item, or no longer want the product.

Please carefully check your order details, including the item, colour, design and quantity, before completing your purchase.

Damaged or Faulty Items

If your item arrives damaged, defective or faulty, please contact us as soon as possible with:

• Your order number

• A description of the issue

• Clear photos or a video showing the problem

We will assess the issue and, where required under Australian Consumer Law, provide an appropriate remedy such as a repair, replacement or refund.

Your rights under the Australian Consumer Law are not affected by this policy.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us with your order number and photos of the item received.

If we have made an error with your order, we will work with you to arrange an appropriate solution.

Personalised & Custom Orders

Because personalised and custom-made items are made specifically for you, we cannot accept change-of-mind returns for these products.

However, this does not affect your rights under the Australian Consumer Law if the item is faulty, damaged, incorrectly made or otherwise does not meet the consumer guarantees.

Return Shipping

If an item needs to be returned because it is faulty, damaged or we have sent you the wrong item, please contact us before sending anything back so we can provide instructions.

We will not ask you to give up your Australian Consumer Law rights by requiring conditions that do not apply to faulty products.

Refunds

Where a refund is approved, it will generally be issued to the original payment method.

Please allow a reasonable amount of time for your bank or payment provider to process the refund.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

If a product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

If you have any questions about a return or refund, please contact us — we're always happy to help! ♡

Squishtique
Cute. Squishy. Sensory. ♡