Terms & Conditions ♡

Welcome to Squishtique Co! By accessing or purchasing from our website, you agree to the following Terms & Conditions.

Please read these terms carefully before placing an order.

1. About Our Store

Squishtique Co sells squishy, sensory and related products online.

Throughout these Terms & Conditions, “we”, “us”, “our” and “Squishtique Co” refer to Squishtique Co. “You” refers to the customer or visitor using our website.

2. Products

We do our best to ensure that product descriptions, photographs, colours and sizes are as accurate as possible.

Please note that the colour of a product displayed on your screen may differ slightly from the actual product.Colours can appear different depending on your device, screen settings, brightness, lighting and other display settings. We cannot guarantee that the colour shown on your screen will be an exact representation of the actual product.

Some products may also have small variations due to their handmade, customised or individually produced nature.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

We reserve the right to cancel or decline an order in circumstances such as:

• The product is unavailable

• There is an obvious pricing or listing error

• We suspect fraudulent or unauthorised activity

• We are unable to fulfil the order for another legitimate reason

If we cancel an order after payment has been received, you will receive a refund for the amount paid.

4. Pricing

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

We reserve the right to change product prices, promotions and offers at any time. Price changes will not affect orders that have already been accepted and paid for.

5. Payment

Payment must be successfully completed before an order can be processed and shipped.

We may accept the payment methods displayed at checkout.

We do not store your complete payment card details.

6. Shipping

Orders are processed and shipped in accordance with our Shipping Policy.

Delivery timeframes are estimates only and may vary depending on the shipping carrier, location, public holidays, weather and other circumstances outside our control.

Please ensure your shipping address is correct before placing your order.

7. Returns & Refunds

Our Returns & Refund Policy applies to purchases made through Squishtique Co.

We do not offer refunds or exchanges for change of mind unless otherwise stated.

Nothing in our policies excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Where a product is faulty, damaged, incorrectly supplied or otherwise covered by a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

8. Personalised & Custom Products

Personalised and custom-made products are created specifically for the customer.

Please carefully check spelling, names, colours, sizes and other details before placing your order.

We are not responsible for errors in information provided by the customer.

This does not affect your rights under the Australian Consumer Law where applicable.

9. Website Content

All content on the Squishtique Co website, including photographs, logos, graphics, product descriptions, text and branding, belongs to Squishtique Co or is used with permission.

You may not reproduce, copy, modify, distribute or use our content for commercial purposes without our written permission.

10. Intellectual Property

The Squishtique Co name, logo, branding, product photographs and original website content are protected by applicable intellectual property laws.

Unauthorised use of our branding, photographs or content is not permitted.

11. Product Use & Safety

Our products are intended to be used only for their stated purpose.

Our squishy products are not suitable for children under 8 years of age.

Some products may contain small parts and may present a choking hazard. Products should not be placed in the mouth or treated as food, even when designed to resemble food.

Please keep products away from babies, young children and pets.

Always follow any additional age recommendations, warnings and care instructions provided with the individual product.

Squishtique Co is not responsible for injury or damage resulting from misuse, inappropriate use or failure to follow product instructions or warnings, to the extent permitted by law.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

12. Website Availability

We aim to keep our website available and accurate; however, we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend, modify or update the website without notice.

13. Limitation of Liability

To the extent permitted by law, Squishtique Co is not responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian law.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By placing an order, you agree that we may use the information necessary to process and deliver your order.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated terms.

16. Governing Law

These Terms & Conditions are governed by the laws applicable in Victoria, Australia.

Any disputes will be handled in accordance with applicable Australian law, including the Australian Consumer Law.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us through the contact details provided on our website.

Squishtique Co ♡
Cute. Squishy. Sensory.