Shipping Policy ♡

Thank you for shopping with Squishtique! We carefully pack every order with lots of love before sending it on its way. ♡

Processing Times

Orders are usually processed and packed within 2–4 business days after your order is placed.

Please note that personalised, custom or made-to-order items may require additional processing time. Any expected delays will be communicated where possible.

Business days are Monday to Friday and exclude Australian public holidays.

Shipping within Australia 🇦🇺

We currently ship orders Australia-wide.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.

Delivery times can vary depending on your location and the shipping service selected. As a general guide:

• Metro areas: approximately 2–6 business days

• Regional areas: approximately 4–10 business days

• Remote areas: delivery may take longer

These timeframes are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location.

From time to time, Squishtique may offer free shipping promotions or other shipping offers. Any applicable promotion will be displayed on our website or at checkout.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information where tracking is available.

Please allow up to 24–48 hours for tracking information to update after your parcel has been lodged with the shipping carrier.

Incorrect Address

Please make sure your delivery address is correct before completing your order.

If you notice that you have entered the wrong address, please contact us as soon as possible. We will do our best to assist, however, we cannot guarantee that an address can be changed once an order has been dispatched.

If a parcel is returned to us because an incorrect or incomplete address was provided, additional postage may be required to resend the order.

Delayed or Lost Parcels

Once your order has been handed to the shipping carrier, delivery is outside of our direct control.

If your parcel appears to be delayed, please check the tracking information first. If you believe your parcel has been lost, please contact us so we can assist with contacting the shipping carrier where appropriate.

Please note that delivery estimates are provided by the shipping carrier and may be affected by public holidays, busy periods, weather, or other circumstances outside our control.

Damaged Parcels

If your parcel arrives damaged, please take clear photos of the packaging and the items inside and contact us as soon as possible.

We will assess the situation and work with you to find an appropriate solution.

International Shipping

At this time, Squishtique ships within Australia only.

International shipping may be offered in the future. ♡

Contact Us

If you have any questions about your order or shipping, please contact us and we'll be happy to help!

Squishtique ♡
Cute. Squishy. Sensory.